Effective September 27, 2026

Privacy Policy

HIRO is an AI fitness-coaching app for adults. This policy explains what we collect, how we use it, who processes it on our behalf and the choices you have.

What we collect

• Your account: name, email address and password (stored only in hashed form).
• Your assessment answers: goal, schedule, training level, equipment, food preferences, budget, allergies, and the health information you choose to share, such as injuries, conditions and medications.
• What you log: workouts and sets, meals and meal photos, check-ins, weight, body measurements, progress photos, and sleep, energy and stress ratings.
• Your conversation with your coach, and the notes your coach keeps about you. You can see, edit and delete those notes in the app.
• Subscription records. Card details are handled by the App Store, Google Play or our payment provider; we do not store them.
• Device and technical information needed to send notifications and keep the service working, such as push tokens, app version and server logs.

How we use it

To build and adjust your training and meal plans, to write your coach's notes and replies, to send the reminders you allow (never in your quiet hours, except safety messages), to keep your account secure, to help you when you contact us, and to meet our legal obligations.

AI processing

Your coach is an AI. To coach you, the app sends the information each task needs (for example your answers, your logs, photos you choose to share and your messages) to an AI service provider (OpenAI), which generates your plans, notes and replies.

This happens only after you agree to it in the app. You can withdraw that consent at any time in Profile, Privacy & AI data; your coaching then stops until you agree again. We do not sell your data or use it for advertising.

Health information

Some of what you tell us is about your health, such as injuries, conditions, medications or pain after a session. We use it only to keep your plans safe, for example to keep load off an injured area. HIRO is not a medical service and does not diagnose or treat.

Who we share it with

Service providers that run the service for us (hosting, database, file storage, email, push notifications, the AI provider and payment providers), under terms that limit their use of it; authorities, when the law requires it; and a buyer or successor in a business transfer, with the same protections. We never sell your data.

Keeping and deleting your data

We keep your data while your account is active and as long as needed to provide the service. You can delete your account at any time in the app (Profile, Delete account) or by contacting us; we then delete or de-identify your personal data, except records the law requires us to keep.

When you delete a note your coach kept, we keep a hidden record of it only so the coach does not learn it again. It is deleted with your account.

Age

HIRO is for adults aged 18 and over. We do not knowingly collect data from anyone younger.

Your choices and rights

You can see and correct most of your data in the app, delete your coach's notes, withdraw AI consent, turn off notifications in your device settings and delete your account. For anything else, including a copy of your data, contact us.

We process personal data in line with the data protection law that applies to you, including Egypt's Personal Data Protection Law (No. 151 of 2020).

Security and international processing

We use encryption in transit, access controls and other safeguards; no system is perfectly secure. Your data may be processed in countries other than yours, with appropriate safeguards where required.

Changes

If we change this policy in a material way, we will update the date above and tell you in the app.

Contact

Questions about privacy: hiro48984@gmail.com.